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Security

Built around what therapy data needs.

Learn how account access, parent sharing and data exports work in OT Thinking.

License verification

OT signup includes a license review workflow. Account activation and access depend on the account's approval status and role. Contact support for questions about your review.

Account and practice access

OT Thinking uses authenticated accounts and database access policies to scope records to practices and authorized users. Practice owners and invited team members have different permissions; team access also depends on assigned clients and the feature being used.

Sharing with parents

The parent portal brings together linked family records, shared activities and goals, session information, and invoices addressed to the parent. Therapists control the sharing options available for clinical notes and other content.

Export and data requests

Export options are available within supported clinical and billing workflows. Available formats depend on the record and your account access. For help accessing, exporting or requesting deletion of your data, contact support@otthinking.com.

Security documentation and healthcare requirements

Before using OT Thinking for protected health information, contact us to confirm the applicable service configuration, contractual requirements and availability of a Business Associate Agreement for your practice.

Request current documentation about hosting, encryption, backups, retention and access controls at security@otthinking.com so your practice can assess its requirements.

Contact for security questions

Questions, concerns, or want to report a vulnerability? security@otthinking.com.