Privacy Policy
Our Privacy Commitment
At OT Thinking, we are committed to protecting your privacy and the privacy of the children in your care. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.
Information We Collect
Account Information
- • Email address (for account creation and communication)
- • Authentication credentials managed by our authentication provider
- • Account preferences and settings
Activity Generation Data
- • Child age ranges and developmental goals
- • Activity preferences and material availability
- • Generated activity history
- • Photos, files and other content you choose to upload for supported features
Practice and Family Records
Depending on the features used, authorized adults may provide client names and contact details, clinical notes, goals, session records, invoices and parent communications.
Usage Information
- • Service usage patterns and feature interactions
- • Technical information (IP address, browser type, device information)
- • Analytics data to improve our service
Contacting Our Team
When you use our contact form, we send your name, email address, and message to team@otthinking.com through our email delivery provider, Resend, so our team can respond. Please do not submit patient information or medical records through this form. We keep a hashed network identifier and short-lived request counts to limit spam; the form does not save your message in the application database. Google Analytics is not loaded on the contact page.
Optional Website Analytics
With your permission, we use Google Analytics cookies to measure visits to our public marketing pages, including general device and referral information. This tracking does not run on sign-in, account, patient, clinical, messaging, payment or practice website pages. We do not send patient records, form entries, URL query strings or account identifiers to Google Analytics. Advertising personalization is disabled. Declining analytics does not affect your use of OT Thinking.
You can change your choice using “Privacy choices” in the website footer or the button below.
How We Use Your Information
Service Provision
We use your information to generate personalized activities, manage your account, and provide customer support.
Service Improvement
We analyze usage patterns to enhance our AI algorithms and improve the quality of generated activities.
Communication
We may send you service updates, educational content, and important account notifications.
Data Protection & Security
We implement industry-standard security measures to protect your data:
- • Encryption of data in transit and at rest
- • Account authentication and database access policies
- • Limited access to personal data on a need-to-know basis
- • Regular security updates and monitoring
Children's Privacy
We do NOT collect personal information directly from children. All data is provided by parents, caregivers, or educational professionals. Authorized adults may also provide information about individual children when using clinical, scheduling, billing and parent-sharing features.
Data Sharing
We do not sell, trade, or rent your personal information. We may share data only in these limited circumstances:
- • With service providers who help us operate the platform (under strict confidentiality agreements)
- • When required by law or to protect legal rights
- • In anonymized, aggregated form for research and service improvement
Your Rights
You have the right to:
- • Access and review your personal data
- • Request corrections to inaccurate information
- • Delete your account and associated data
- • Export your data in a portable format
- • Opt-out of non-essential communications
Data Retention
We retain your data only as long as necessary to provide our services or as required by law. When you delete your account, we remove your personal data within 30 days, though some anonymized data may be retained for service improvement purposes.
Cookies and Tracking
We use essential cookies to maintain your login session and preferences. We also use analytics cookies to understand how our service is used and to improve user experience. You can manage cookie preferences through your browser settings.
Policy Changes
We may update this Privacy Policy periodically. We will notify users of significant changes via email or through the service. The "Last Updated" date at the top indicates when changes were last made.
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us through our support system. We are committed to addressing your privacy concerns promptly and transparently.
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